So Discreet - Your Specialist Provider of Incontinence Aids for Sensitive and Leaky Bladders in Adults and Children


  • What if I want to cancel my order?

    With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product has been shipped, you will be charged for the order.

    If you wish to cancel your order, Contact Us immediately and quote your order number. Cancelled orders will be refunded to the same account used for payment.

    *Please note, the refund transaction is subject to a merchant processing fee of 3% of the total transaction value.

  • Are my details secure when ordering online? is secured using a Rapid (SSL) Digital Certificate.

    This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

    You will know you are in a secure environment when ordering on by the appearance of a security notice when you enter a secure page (depending on browser security settings). As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer/Firefox, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online account and checkout pages, you will notice that the address starts with "https://", while pages that are not secure are void of the "s" "http://".

  • Can I make changes to my order?

    Changes can be made to your order but conditions do apply.

    Please notify us immediately on 1300 76 75 21, should you need to make any changes to your order.

    Once your order has entered the shipping process, we are unable to make changes; you will need to return it to us for exchange/refund according to our Returns policy.

  • Do you offer discounts?

    We offer discounts for bulk orders placed by Aged Care, Hospital and Medical facilities. Occasionally we also run various types of onsite promotions including markdown sales and use of discount coupons.

    To get the latest news on our promotions simply sign up to our newsletter