So Discreet - Your Specialist Provider of Incontinence Aids for Sensitive and Leaky Bladders in Adults and Children

So Discreet Frequently Asked Questions


  • How fast is shipping?

    We do our best to provide fast and efficient service every order.

    Due to the nature of the shipping, we cannot guarantee any delivery dates.

    This guide can help you estimate delivery times for business days, and is applicable for most of our Shipping providers*.


    Sydney 1-2 business days

    NSW outside Sydney 1-3 business days

    Melbourne 1-2 business days

    VIC outside Melbourne 2-4 business days

    Brisbane 1-2 business days

    QLD outside Brisbane 2-4 business days

    Adelaide 2-3 business days

    SA outside Adelaide 4-6 business days

    Perth 2-3 business days

    WA outside Perth 5-7 business days

    Darwin 2-3 business days

    NT outside Darwin 6-8 business days

    Hobart 3-4 business days

    TAS outside Hobart 6-8 business days


    *Please note, these are only estimates and can vary greatly from week to week. Please allow for extra delivery time during the holiday seasons.

  • Which shipping option delivers to a PO Box?

    If you provide a PO Box address during checkout we will automatically ship your order via Australia Post

  • How can I track my order?

    Once your order has been shipped from our warehouse, we will email you an individual tracking number and link to the shipping company website so you can track your order on its way to you.

  • If I place a backorder, when can I expect delivery?

    If an item has a 'Backorder' option, it means our inbound shipment has been loaded and the ship is on its way to us.

    This means delivery will be anything from 1-8 weeks from order. You can check the 'Additional Information' tab in the product description page. In most cases the estimated time of arrival (ETA) will be indicated.

    To get an accurate estimate time of arrival please email or call our sales line on 1300 76 75 21.

  • What happens if I supply the wrong address?

    Please be especially careful when providing delivery details.

    If the address provided with your order is incorrect, please Contact Us immediately to make the necessary changes.

    Once your order has been shipped, re-call charges/redirection fees apply (if service is available) and are determined by the shipping provider.

  • Where do you deliver?

    We ship across Australia and internationally.

    For a quote on international orders, please email our sales team at

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Payment Options

  • How do I access my account?

    Once you have created an account, you will receive an automated email notifying you of your login and password details.

    Keep this information on file in a secure place for future reference.

    If you forget your login information, just click Forgot Your Password? and an automated email will be sent providing you with your password.

  • How can I set up an account?

    You can create your own secure account online via the My Account link; this will also allow you to login and edit your account, monitor the progress of your order.

  • How do I know if my purchase has been successful and is being processed?

    Once you have completed the checkout process, you will receive an automatic email confirming your order and acknowledging payment (for Credit Card/PayPal purchases).

    You can stay up to date on the processing of your purchases by logging into your account at

  • Do you sell wholesale?

    Yes, you can direct wholesale enquires within Australia or overseas to our sales team via our Contact Us page.

    Please note we only wholesale to qualifying businesses wanting a longterm and ongoing trading relationship with SoDiscreet.

  • What payment options are available?

    We accept:

    - Credit Cards (VISA/MasterCard only) 
    - PayPal
    - EFT - Internet Bank Transfer (for domestic orders only)
    - Cheque & Money Orders 

    *Please note, goods ship upon cleared funds reaching our accounts.

    We do not accept Amex or eftpos, we apologise for any inconvenience.

    Our credit card payments are processed using, details can be found at It is powered by as a hosted payment page system which is fully Payment Card Industry Data Security Standard compliant. On their website, one of the FAQ’s is:

    Hosted Payment Acceptance

    Hosted Payment Acceptance allows you to accept and process payments without payment data entering your systems. CyberSource hosts the payment data fields so that data is captured and transmitted outside of your environment and directly to the payment network.

    Q: What is the difference between a Hosted Payment Field and a Hosted Payment Page?

    A: A Hosted Payment Field refers to fields on your site that capture payment data from a customer. These fields are hosted by CyberSource, a third party PCI DSS Level-1 compliant service provider, who captures, transmits, and processes the customer’s payment data on your behalf. A Hosted Payment Page refers to a payment data entry page that is completely hosted by CyberSource. Customers are automatically directed to a page that is branded exactly like the rest of your site, but only the URL is different. The process is entirely transparent to the customer and you retain full control of the page’s content.

    Details about PCI DSS can be found at

    More details can be found on our Payment Options page.

  • What currencies do you accept?

    Unfortunately, we only offer our products in Australian Dollars.

Product Questions

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  • What if I want to cancel my order?

    With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product has been shipped, you will be charged for the order.

    If you wish to cancel your order, Contact Us immediately and quote your order number. Cancelled orders will be refunded to the same account used for payment.

    *Please note, the refund transaction is subject to a merchant processing fee of 3% of the total transaction value.

  • Are my details secure when ordering online? is secured using a Rapid (SSL) Digital Certificate.

    This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

    You will know you are in a secure environment when ordering on by the appearance of a security notice when you enter a secure page (depending on browser security settings). As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer/Firefox, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online account and checkout pages, you will notice that the address starts with "https://", while pages that are not secure are void of the "s" "http://".

  • Can I make changes to my order?

    Changes can be made to your order but conditions do apply.

    Please notify us immediately on 1300 76 75 21, should you need to make any changes to your order.

    Once your order has entered the shipping process, we are unable to make changes; you will need to return it to us for exchange/refund according to our Returns policy.

  • Do you offer discounts?

    We offer discounts for bulk orders placed by Aged Care, Hospital and Medical facilities. Occasionally we also run various types of onsite promotions including markdown sales and use of discount coupons.

    To get the latest news on our promotions simply sign up to our newsletter